Day 1, 2 hours — Book. Focus 2
Retell the texts on page 94
1 SPEAKING Discuss the questions.
1 Which of these types of shoes have you got?
I got trainers, sandals and flip-flops.
2 Where is the best shoe shop in your city?
The best shoe shop in my city is probably Nike or Adidas store.
3 When was the last time you bought a pair of shoes?
The last time I bought a pair of shoes was two months ago. I bought new trainers.
4 Read the GRAMMAR FOCUS. Complete the rules
using countable and uncountable.
1 — countable nouns
2 — uncountable nouns
3 — countable nouns
4 — uncountable nouns
6 Complete the sentences with the correct Present Simple form of the verbs in brackets.
1 There are lots of shoe shops near here.
2 A lot of people do their shopping online.
3 There is a lot of pollution in our city.
4 A lot of fast food is bad for you.
5 Lots of department stores are closed on Sundays.
6 A lot of people in my country know about TOMS.
7 Read REMEMBER THIS. Then rewrite the sentences in Exercise 6, replacing a lot of/lots of with little or few. Which sentences from Exercises 6 and 7 are true?
1 There are few shoe shops near here.
2 Few people do their shopping online.
3 There is little pollution in our city.
4 Little fast food is bad for you.
5 Few department stores are closed on Sundays.
6 Few people in my country know about TOMS.
8 Make the sentences negative using not much or not many. Which sentences are true for you?
2 I don’t send many texts.
3 I don’t drink much water.
4 I don’t do much homework.
5 I don’t talk to many people.
9 SPEAKING What’s your typical school day? Use How much …? or How many …? with the activities in Exercise 8 and the activities in the box. Ask and answer the questions as in the example.
A: How many texts do you send every day?
B: A lot. How about you?
A: Very few.
A: How much water do you drink?
B: A lot.
A: I drink very little water.
A: How much homework do you do?
B: Quite a lot.
A: Me too.
A: How many people do you talk to at school?
B: Lots of people.
A: Only a few.
A: How much television do you watch?
B: Very little.
A: I watch a lot.
A: How much time do you spend online?
B: Too much!
A: Me too.
A: How much exercise do you do?
B: A little.
A: I do very little exercise.
A: How much music do you listen to?
B: Lots.
A: I listen to a lot of music too.
A: How much sleep do you get?
B: Not much.
A: I get about eight hours.
1 SPEAKING Discuss the questions.
1 Are there any street markets near you?
Yes, there are some street markets near me.
2 What kind of things can you do and buy there?|
You can buy clothes, shoes, food, fruit, vegetables, souvenirs, and electronics there. You can also eat street food and walk around with friends.
3 When was the last time you went to a market and what did you buy?
The last time I went to a market was last weekend. I bought a T-shirt and some snacks.
4 Read the LANGUAGE FOCUS. Choose an
appropriate indefi nite pronoun to replace the
underlined phrases in sentences 1–7.
1 somewhere
2 nothing
3 everything
4 nobody
5 anything
6 nobody
7 nowhere
5 USE OF ENGLISH Write a second sentence so
that it has a similar meaning to the fi rst. Use the
word in brackets.
1 There isn’t anything to see here.
2 There was nobody to talk to.
3 I met somebody who knows you.
4 Is there anywhere quiet where we can talk?
5 I wanted some flip-flops but there were none in stock.
6 Everyone knows what you’re thinking.
7 Let’s go somewhere hot for our next holiday.
8 He has none of his friends who like window shopping.
6 Complete the sentences with an appropriate
indefi nite pronoun. Which sentences are true for
you?
1 There is nothing to do in my town. It’s so boring!
2 I didn’t go anywhere last night. I stayed in.
3 I’d like something to eat. I’m really hungry!
4 I can’t find my sunglasses. I’ve looked everywhere.
5 I bought my mum something expensive for her last birthday.
6 None of my old jeans fit me anymore.
7 I don’t think anybody in the class enjoys doing the shopping.
8 I love vintage shops, but there are none in my city.
Day 2. 1 hour—Unit 4
pages 96
1 SPEAKING Tick any problems that you, your family or your friends have had when buying something. Tell your partner.
√ 2 It didn’t work.
√ 3 It was broken or damaged.
√ 5 The service was bad.
√ 6 The delivery was late.
√ 8 It was the wrong product.
2 Read Email 1 and answer the questions.
1 Which problems in Exercise 1 did the customer have?
The headphones didn’t work The replacement was the wrong model The final pair was broken/damaged and didn’t work
2 Do you think this is a formal written complaint? Why?/ Why not?
No, it is not a formal written complaint. Because it uses informal language like “Your company is rubbish,” “I’m so angry,” and it doesn’t use polite or formal expressions.
3 Read the tips in the WRITING FOCUS. Which tips does Email 1 NOT follow?
3 √ It says what was bought (headphones), but not very formally
4 √ It explains the problem (but informally)
4 Read Email 2. For WRITING FOCUS tips 1–6,
underline examples of formal language in the email.
1 Opening/closing formally:
“Dear Sir or Madam,”
“Yours faithfully,”
2 Reason for writing:
“I am writing to complain about the service provided by your company.”
3 What was bought and when:
“I bought a pair of headphones (Model: SA-DIV-RED) from your website on 3rd March”
4 Explaining the problem:
“but when I tried them, they did not work”
“the second pair you sent were the wrong model”
“I found they were damaged, and they do not work”
5 What the writer expects:
“I would be grateful if you could send me a full refund”
6 Formal language (no contractions):
“I am writing” (not I’m)
“did not work” (not didn’t)
“I am very disappointed” (not I’m)
Day 3, 1 hour — Book Focus 2 , students’ book.
page 97
5 Read the LANGUAGE FOCUS. Complete the examples with
words and phrases in Email 2.
1 they did not work
2 I bought some headphones
3 I returned them to you
4 You exchanged them
5 I received another pair
6 I am very disappointed
7 I would like a full refund
6 Rewrite the following exchange to make it more formal. Use the
LANGUAGE FOCUS to help you.
CUSTOMER:
I am very disappointed with the suit I ordered from your company for a wedding a couple of weeks ago. The original item was too small, so you exchanged it for a larger size. However, the replacement was the wrong colour and the zip on the trousers did not work. I have returned the suit as it is now too late for the wedding. I would like a full refund, including the cost of postage.
ONLINE CLOTHES STORE:
We apologise for the problem you have had with this order. We will refund all your money, but we are unable to cover the postage costs. If you would like the opportunity to discuss this, please contact us on 09000 999 999.
Dear Sir or Madam,
I am writing to complain about the service provided by your online music store.
I purchased a subscription to your website and attempted to download Adele’s album 21 three times this month. However, on each occasion the download did not complete successfully. I contacted your customer support team on 1st, 8th and 17th April, but the problem was not resolved.
I have been a loyal customer for two years and have regularly enjoyed the music I have purchased from your site. Unfortunately, I am very disappointed with this situation as I have been unable to access my download despite several attempts.
I would be grateful if you could refund my last month’s subscription fee. I would also like you to close my account, as I no longer wish to continue using your service.
Day 4. 2 hours –
page 98-99
1 SPEAKING (example ideas – you can change for your city)
1 Cheapest shop: local markets / supermarket
Most expensive: designer brand stores
2 Most fashionable: Zara / H&M / popular boutiques
Least fashionable: small old shops / discount stores
3 Most helpful assistants: small family shops
Least helpful: busy chain stores / supermarkets
2 Match comments with situations
1 b – The colour and style are perfect.
2 d – The item is out of stock.
3 a – The item is on special offer.
4 e – You don’t want the shop assistant to bother you.
5 a – The item is on special offer.
6 c – The item is not quite right for you.
7 a – The item is on special offer.
3 Words linked to dialogues (typical grouping)
Dialogue 1 (buying clothes):
b dress, f size 12, g top, h zip
Dialogue 2 (complaint/return):
a complain, c receipt, d present, e ripped
4 Summary of dialogues
Dialogue 1:
A customer is shopping for clothes, tries on items, asks for a size 12, and decides to buy something.
Dialogue 2:
A customer complains about a faulty item (zip/ripped), shows a receipt, and asks for a refund or exchange.
5 SPEAKING FOCUS
1 help
2 changing
3 How
4 looking
5 size
6 fit
7 receipt
8 refund
6 SPEAKING (model dialogue)
Student A (Customer):
I bought these jeans last week, but the colour has run and they have shrunk.
Student B (Shop assistant):
Do you have your receipt?
Student A:
Yes, here it is.
Student B:
We’re sorry about the problem. We can offer you a refund or a new pair of jeans.
Student A:
I would like a refund, please.
Student B:
Of course, we will process that for you.
Listening materials are here
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